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Composite Prime Product Limited Warranty Claim
In order to provide a swift resolution to any product warranty claim, please find below a guide to our claim process. Once you have read the below please click the start claim button to commence .
Warranty Claim Process
In order to effectively deal with a product warranty claim it is imperative that the claims process is followed in order to swiftly resolve the claim.
- Product owner is required to provide Proof of Purchase and Registered Warranty.
- Product owner is then required to fill out the warranty claim form, providing information and imagery so that we can assess the claim.
- Once reviewed by our technical team (approx 7 days from receipt) we will then be in touch with the outcome of the claim and any recommendations.
Warranty Claims Checklist
- Proof of Purchase and warranty ID.
- Photos as guided on the claim form which shows joist centers, expansion gaps, area affected, overall installation.
- Information regarding the installer/contractor and installation date.
To register your warranty, you must do so within 45 days after the purchase date of your composite decking. Visit our warranty registration page and fill out the required information to receive your warranty registration number.
A warranty registration number is essential for us to process your claim. Without this number, we will not be able to proceed with any warranty-related assistance.
You will need to provide proof of purchase that clearly states the name of the product. Please note that an installer invoice may not be sufficient; the proof of purchase should be the invoice for the product itself.
To submit a warranty claim, complete the warranty claim form available on our website. Once you submit the form, you will receive an email with your Ticket ID number. This number is necessary for our claims team to assist you.
After submitting your warranty claim and receiving your Ticket ID number via email, our claims team will review your submission and contact you within 7 working days for any additional information or next steps.
If you have not received your Ticket ID number after submitting the warranty claim form, please check your spam/junk email folder. If you still can't find it, contact us via email at [email protected]for assistance.
No, you must register your warranty within the 45-day period post-installation to be eligible to submit a warranty claim. Ensure you have your warranty registration number ready when submitting a claim.
Like many luxury building product brands, it is necessary to register your warranty as prompted on the product packaging and installation guide. Unfortunately, if the warranty was not registered within the required 45-day period, we are unable to process any warranty claims.
For further assistance or any questions regarding your warranty claim, please fill out the warranty claim form to receive a Ticket ID number. Then, email us at [email protected] and include your Ticket ID number in the email for prompt assistance.